1 Make sure the scanner is connected to the wireless network. Change the print data resolution or other print settings, and perform printing again. Note: Popular Service Provider SMTP settings are listed at the top of this article. Use the Remote UI to configure detailed e-mail settings. . Received a response from the destination stating that authentication failed when sending with WebDAV (received HTTP Error 401: Unauthorized). A document could not be sent because the memory was full. Check whether SMTP is running on the network correctly. Select the account in use. . An error or timeout occurred on the FTP server. Enter the correct password for the PDF file. Tap to display the screen to select the destination. . An unexpected error occurred when sending with WebDAV. Check that the TLS server certificate is not a self-signed one. You have received data that cannot be processed (MIME information is incorrect). The server is not functioning. "), "Common Communication Settings for E-Mail/I-Fax,", "Common Communication Settings for E-Mail/I-Fax", (See "Restricting the Reception of Device Information. The machine may not be able to print documents with many pages. Change the mail server settings so that a client certificate is not requested when sending. An unexpected error occurred when sending with WebDAV. If WebDAV sending is based on the following conditions, enable Use Chunked Encoding with WebDAV Sending. Wait a few moments, and then try again after the other send jobs are complete. An error occurred when printing from a computer. Contact your local authorized Canon dealer. The operation could not be performed because a service call message is displayed. 04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C When storing data to a shared folder/FTP server, an incorrect user name or password was specified. Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the WebDAV server is installed on your machine. Reduce the resolution or divide the document into two or more parts, and then try sending the document again. When sending with POP before SMTP, SSL encrypted communication with the POP server failed. The screen for selecting to which you save the data is displayed. When installed it scanned fine to email. For more information, contact your Network Administrator. The files are already locked by the other operations. Try performing the job again with the new Department ID and PIN. Received a response from the destination stating that the URI (host name + folder path) was too long when sending with WebDAV (received HTTP Error 414: Request-URI Too Long). Storing cannot be performed because there are too many jobs waiting to be stored. Correctly enter the login name or the password that is used on the POP3 server. Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration). 176 Cannot communicate with scanner for these reasons. Device information could not be delivered because the destination client machine is operating a screen related to the device information. Wait until the set time for passes after turning ON the machine, and send again. The maximum received data size was exceeded when processing the received data. Wait a few moments, and then try again after the other send jobs on the Remote Fax server machine are complete. Delete unnecessary documents and documents with errors to make more memory available. . Set the date and time of the machine to the correct date and time. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If the machine still does not operate normally, turn the main power OFF, and then back ON. Check the security settings of the WebDAV server. "), (See "Common Communication Settings for E-Mail/I-Fax. Set the date and time of the machine to the correct date and time. If the machine still does not operate normally, turn the main power OFF, and then back ON. The specified client is not registered. Check the TLS encrypted communication settings in the POP3 server. E-mail sending or I-Fax sending/receiving was impossible because the machine was not connected to a network correctly. The scanned file cannot be stored because the number of files stored in the specified Mail Box or Fax/I-Fax Inbox has exceeded the upper limit. In this case, specify Canon IJ Scan Utility as the application software to use, select Always use this program for this action, then click OK. From the next time, Canon IJ Scan Utility is automatically started. When you cancel a job, this error code is displayed, but this is not abnormal. Try sending again after the other send jobs are complete. The certificate used to send a PDF or XPS with a digital signature has expired. The Remote Fax server could not be connected to because the machine could not connect to the DNS server. We have already configured WSUS Server with Group Policy, But we need to push updates to clients without using group policy. If you perform scanning via a network connection, make sure that all the required settings have been specified. There is a large difference between the current time set in the KDC (Key Distribution Center) server and the time set in the machine. In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Select a lower resolution, or if you are using I-Fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Maximum Data Size for Sending limit. Verification of the SSL server certificate was attempted when sending with SMTP because [Confirm SSL Certificate for SMTP TX] is set to 'On', but verification failed and sending could not be performed. Lower the resolution or divide the document into two or more parts, and then try sending the document again. If you continue scanning, load the original on the platen glass and start scanning. Divide the sending operation into multiple batches instead of sending the document to all destinations at once. Remove the USB memory device, and connect it again. Check the device information that was not delivered, and then deliver the device information again. Sounds silly but have you verified the printer has a live internet connection? Check whether the main power switch is turned ON, and perform the operation again, as necessary. Change the settings of the SMB server to allow overwriting. Check the TLS encrypted communication settings in the POP3 server. . This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. [Optimize PDF for Web] is set to 'On', and PDF modes that cannot be set are selected. Sending could not be performed because authentication failed between the Remote Fax server machine and the Remote Fax client machine. 3. ", (See "Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF or XPS Files. The settings on your machine do not match the settings on the recipient's machine. Sending could not be performed when sending to the SMB server because the server had insufficient space available. After the restart is complete, try printing again. The scanned data is forwarded to the computer. The paper drawer is not correctly inserted into the machine. (See. First, check the telephone line number for the server machine. The number of trials allowed for the Scan and Send function reached the upper limit. Check the path length and access privileges of the server, and whether the file or folder is in use. Use the Remote UI to configure the detailed send and receive settings, such as the settings for using the machine to send and receive I-Faxes and the settings for POP authentication and encryption of communication before you send e-mail or I-Faxes. If you are using POP RX, press [Check I-Fax RX] on the Status Monitor/Cancel screen to check whether the machine has received an error notification. Cancel the Reader Extensions, Encrypt, and Visible Signatures settings. Clear the [Use TLS for POP] check box. . Check the user name and password set for in Communication Settings. Enter the Server, Email Account Information and check TLS if applcable for the Email Service Provider. Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI. Troubleshooting When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect. The PDL data received from the fax driver contains a font that cannot be processed. Select [Standard] or [APOP] for in [Communication Settings]. In addition to what +Semicolon said, also check the recipient and make sure they are . Alternatively, contact your administrator. If the device certificate is corrupt, generate it again. Tap the computer to forward the scanned data. Communication took longer than the preset time (64 minutes), causing an error. The received data is not supported (a TIFF analysis error occurred). Communication with the SMTP server can be encrypted if it supports TLS. Data could not be sent with WebDAV, because the WebDAV server or proxy server does not support SSL communications. Enter the correct Department ID or PIN using. Make sure that the subaddress and password you are sending with the document matches the recipient's, and then try again. An error occurred on while sending a link via e-mail to the Mail Box in which the file is stored. Received a response from the destination stating that the specified folder could not be found when sending with WebDAV (received HTTP Error 404: Not Found/409: Conflict/410: Gone). Select Scanner Selectionto select scanner. certificate of the POP server is installed on your machine. When the machine tried to send a file to the server, a file with the same name already existed on the server, and that file could not be overwritten. Confirm that the SSL server certificate of the POP server is valid. Directly send to the forwarding destination. Received a response from the destination stating that the size of the data was too large when sending with WebDAV (received HTTP Error 413: Request Entity Too Large). The sending process was interrupted because the user phone number and user name were not registered. Sign up for our emails to get the latest updates on new products, inspiration, and more. Change the font, and perform sending again. Check the settings for the WebDAV server. imageRUNNER ADVANCE C3325i. I have double and triple checked the ports and the are all open. If the original is not loaded properly, a message is displayed on the touch screen. I started using SMTP2Go.com and added it as a valid server in my SMTP record, then create accounts for faxes and printers from there. Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. Reset the Receive Filter setting in Firewall Settings. The mail server requested authentication using the client certificate for sending an e-mail or I-fax. [Format PDF to PDF/A] is set to 'On', and PDF modes that cannot be set are selected. Received a response from the destination stating that the URI (host name + folder path) was too long when sending with WebDAV (received HTTP Error 414: Request-URI Too Long). Understand and resolve ScanGear Support Codesand messages on a PIXMA MG5700 or MG6800 series printer. Or maybe people are actually reading the instructions I am sending them on how to configure their mail accounts. Delete unnecessary documents and documents with errors to make more memory available. 2. If you load the original on the platen glass: When you select JPEG for Format on the scan setting screen, the machine starts scanning and scanned data is forwarded to the computer and attached to an e-mail. Data reception timed out or the job was cancelled on the host. The settings on your machine do not match the settings on the recipient's machine. Using the Operation Panel. Select [Standard] or [POP AUTH] for in [Communication Settings]. Alternatively, set [Optimize PDF for Web] to 'Off'. 4. Restart the computer, then reconnect your scanner. The FTP server has not been started up or a network connection has been cut. A secured document that was left unprinted was deleted. Sometimes it delivers the scan to the mailbox, but most of the time it doesn't. We have Canon copiers (IR 5050 and IR 6055) in our buildings and all of them have the same issue. . If the hard disk is not attached, attach the hard disk and execute the same function again. 10 A POP server authentication error (user account error or password error) occurred when receiving an I-fax. Register the forwarding destination again. The 839 error would point to a problem with the username or password used for the scan to email settings. Delete unnecessary files stored in the Confidential Fax Inbox or the Memory RX Inbox. When communicating with an SMTP server to send an e-mail/I-Fax, a timeout error occurred from the server. You have no permission to access the folder/file, or the folder/file may be deleted in other operations. The network is not connected. The DNS server address specified in the DNS settings is incorrect. If you receive a scan error on your printer panelor computer, check the table below to find possible causes and some actions you can take to clear the error. Divide the sending operation into multiple batches instead of sending the document to all destinations at once. Wait a while, and perform the operation again. . 151 was detected. Update the certificate, or use a certificate which has not expired. Add the same encryption algorithm as the mail server in the mail server settings. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct. Received a response from the destination stating that the proxy server failed to communicate with the server above it when sending with WebDAV (received HTTP Error 502: Bad Gateway). Received a response from the destination stating that the server does not support the necessary functions to execute the request when sending with WebDAV (received HTTP Error 501: Not Implemented). If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number. You have received data that cannot be processed (image data cannot be decoded). "), (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox. (See. Delete unnecessary files from the Mail Box to make more memory available. The destination setting is incorrect. The certificate used to send a PDF or XPS with a digital signature has expired. Confirm that the SSL server certificate of the POP server is valid. The SMTP server name specified in Communication Settings is incorrect. Set [Use Spool Function] to 'Off' in [Network Settings] in [Preferences] (Settings/Registration), and perform the operation again. Check the POP authentication setting of the POP server. I also enabled the TLS for SMTP. The connection was interrupted due to reasons on the recipient's side before all of the pages could be sent. If the server is down, wait for a little and attempt scanning again later. Check whether the power plug is inserted into an outlet firmly. Contact the other party and ask them to check the settings and then resend the data. . The destination is incorrect. 4. Alternatively, contact your System Manager. Bonus Flashback: February 28, 1959: Discoverer 1 spy satellite goes missing (Read more HERE.) SSL communication is performed via a proxy. When you select PDF or Compact PDF for Format on the scan setting screen, the confirmation screen asking you if you continue scanning is displayed after scanning is complete. . The destination is incorrect. An original was not scanned properly, or the orientation of the original was incorrect. Erase unnecessary documents and documents with errors from the Remote Fax server machine to increase the amount of available memory. When sending with POP before SMTP, POP authentication (POP AUTH) failed. 1. You have been directed to this answer based on an ID match. There is a large difference between the current time set in the KDC (Key Distribution Center) server and the time set in the machine. Check the status of the network. Try processing the job again, if necessary. A POP (Post Office Protocol) server connection error occurred when receiving an I-fax. Confirm that the POP server is functioning normally. When the machine tried to send a file to the SMB server, a file with the same name already existed on the server, and that file could not be overwritten. If you require assistance, please visit our, Under "Select the app and device you want to generate the app password for." Delete the file in question on the FTP/SMB server, and then try sending again. Check that the TLS server certificate is not a self-signed certificate. If the problem cannot be solved, set in [Communication Settings] to 'Off', and change the communication setting to the other except for the POP before SMTP. Printing. The server is not functioning. Check [TCP/IP Settings] in [Preferences] (Settings/Registration). Check that the are correct. Send or receive the document again as necessary. Set and for [Department ID Management] to 'On'. PC faxing failed because the number of destinations specified for simultaneous transmission exceeded the maximum value. An error occurred during transmission with the cascade copy printer. When sending with POP before SMTP, POP authentication (APOP) failed. Verify the date and time on the Canon MFP. Change the Maximum Data Size for Sending setting in [E-Mail/I-Fax Settings] in [Send] in [Function Settings] (Settings/Registration). The file could not be saved because a file with the same name already exists. The document could not be sent because the memory is full. Enable Authentication / Encryption - type in the valid email address and password. "), "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox", (See "Accepting Jobs with Unknown Department IDs. Set Maximum Data Size for Sending so that it is less than the mail server capacity. If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status Monitor/Cancel screen. Check the settings for the WebDAV server. The document could not be received because there was insufficient memory available. Check whether the hard disk is attached. In this video, our ProIT team will demonstrate how to easily configure a Canon copier with scan to email settings. 155: Cannot communicate with scanner. Received a response from the destination stating that the server does not support the necessary functions to execute the request when sending with WebDAV (received HTTP Error 505: HTTP Version Not Supported). Copying. If the error message still appears, service is required. The Web service or WS scan function is disabled. Hybrid Analysis develops and licenses analysis tools to fight malware. Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the SMTP server is installed on your machine. Check whether the destination is set correctly. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. Communications between the camera and lens is faulty. Alternatively, stop the PServer. 2. SSL should be active with gmail SMTP server. The document could not be sent because there was insufficient memory available. (See. I always have issues getting those printers to work properly via email, and generally I hate it. Check the job restriction information, or contact your administrator. Print again as necessary. Update the certificate, or use a certificate which has not expired. . If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. Received a response from the destination stating that the proxy server failed to communicate with the server above it when sending with WebDAV (received HTTP Error 504: Gateway Timeout). If the machine still does not operate normally, turn the main power OFF, and then back ON. Check the settings of the POP address and POP password in [Communication Settings]. Data could not be written because the memory space that was allocated for images was full when sending an e-mail/I-Fax or storing to a shared folder/FTP server. A user name and password that are used for SMTP authentication are not set correctly. . An error occurred on the server side during transmission to a file server. Ask the sender to use a file format other than HTML, and then resend the data. The device is not connected to the network. For the settings or how to send an e-mail, refer to the mail software's instruction manual. Lower the resolution or reduce the number of pages, and perform the operation again. Delete unnecessary documents and documents with errors on the server to make more space available. Ask the sender to change the file format and resend the data. Dieser Artikel wurde entwickelt, um den Bedrfnissen unserer Kunden entsprechend zu werden und bietet eine Vielzahl von neuen Funktionen. TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.

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